Returns and Exchanges
We understand that purchasing footwear online can be challenging!! We aim to make this process as simple as possible. Our staff are available via email to offer advice on fit of any style you might be interested in purchasing.
Change of mind, size or style – Please choose carefully as all sales are final with no return or exchange. Due to all items being heavily discounted, we do not offer exchange or return on items for change of mind, incorrect size or style choice. This is also in line with the relevant ‘change of mind’ Australian Consumer Law.
Return requests can be made through our return’s portal in the footer of our home page. You can also email a request for return to sales@trafficfootwear.com.au
The customer is responsible for the cost of return postage. All returns are to be sent via Auspost with tracking. We cannot take responsibility for items lost in transit
The returned item/s must be unworn and in original condition. This includes the box and packaging that it arrived in.
Traffic Footwear reserves the right to decline the approval of a return if an item is received 30-days after date of order fulfillment, is showing signs of wear, is marked/damaged or is not in original and undamaged packaging. Customers will be contacted if this is the case and the item(s) will be returned by post at the expense of the customer.
Faulty goods claims: When purchasing from Traffic Footwear, customers are protected under Australian Consumer Law and the relevant State and Federal legislation.
Where a claim for faulty goods is made:
- All claims for faulty goods must be made within 3 months of purchase. We are unable to guarantee an item after this period as items have been subject to wear and tear over a period of time.
- proof of purchase will be required.
- the goods may need to be inspected to identify faulty goods and the extent and nature of wear also assessed.
- Alternatively, a photo of the goods may be requested to be forwarded by email.
- we also reserve the right to consult with the supplier or manufacturer when assessing whether an item is faulty.
- we also reserve the right to repair or replace where applicable in line with the relevant legislation.
- where a customer makes a claim for faulty goods; the customers will be requested to return their purchase by mail to Traffic Footwear C/- Boston Shoe 88 Tope Street, South Melbourne VIC 3205;
- where a refund is deemed appropriate, a refund of the purchase price will be credited to the original method of payment and where goods are assessed as faulty and refund deemed appropriate, any delivery or postage charges paid on the purchase and the return will also be refundable.
- Please allow from up to 7 business days (depending on your bank) for the funds to appear in your account.
If customers wish to make a claim for faulty goods, customers are asked to email our Online Store through the Contact-Us screen or at sales@trafficfootwear.com.au quoting, the Order Number and outlining the claim.